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Delivery times: we aim to deliver your goods to mainland UK addresses within 3 working days of receipt of your order (subject to availability). Deliveries outside the UK may take up to 14 days.
Christmas Hampers: all Christmas hampers will be delivered from the 1st week in December and no later than 18th December. If you would like your hamper to arrive sooner please contact customer services. Hampers are only available for delivery inside Europe.
Tracking: deliveries will usually need to be signed for at the delivery address. A tracking link will be sent with your email dispatch confirmation if applicable. We cannot pass additional delivery instructions to our carriers. If no one is available to sign for your delivery (UK only) a card will be left and your order will be taken to your local Royal Mail Delivery Office for you to collect.
Free delivery: is only available on purchases (up to 30kg packed weight) delivered to addresses in the UK and is subject to a minimum net order value of £50. This includes addresses in the Scottish Highlands and Islands, Northern Ireland, Isle of Man and Isles Scilly.
Exceptions: free UK delivery does not apply to selected products which are dispatched directly from one of our suppliers – ‘The Highgrove Rose’ for example. Please see the individual product pages for further information on charges that may apply to certain items.