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Delivery times: we aim to deliver your goods to mainland UK addresses within 5 working days of receipt of your order (subject to availability). Deliveries outside the UK may take up to 14 days.
Tracking: deliveries will usually need to be signed for at the delivery address. A tracking link will be sent with your email despatch confirmation if applicable. We cannot pass additional delivery instructions to our carriers. If no one is available to sign for your delivery (UK only) a card will be left and your order will be taken to your local Royal Mail Delivery Office for you to collect.
Free delivery: is only available on purchases (up to 30kg packed weight) delivered to addresses in the UK and is subject to a minimum net order value of £100. This includes addresses in the Scottish Highlands and Islands, Northern Ireland, Isle of Man and Isles Scilly.
Exceptions: free delivery does not apply to selected products which are despatched directly from one of our suppliers – ‘The Highgrove Rose’ and ‘The Highgrove Henhouse’ for example. Please see the individual product pages for further information on the charges that apply to these items.